Merchandise is not what you expected?

We want you to be happy with your selections and purchases from Scouting It Out.  If your purchase does not meet your expectations, we will accept it for return, within 30 days, subject to the following conditions.  All merchandise for return requires a Return Authorization code from Scouting It Out  and must be returned prepaid in the original packaging, unused, in resale condition.  You must return the package whereby a signature is required upon receipt.  E-mail custserve@scoutingitout.com for a Return Authorization Code, which must be clearly displayed on each returned box.  Please keep in mind, shipping and handling charges are not refundable; Scouting It Out is not responsible for shipping charges on returns.  It is recommended that you insure the package, and ship requiring a signature upon receipt.  Additionally, we strongly suggest that you follow-up with our customer service department 2-3 weeks after returns are shipped to ensure that your package has been received.  If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit.  Please allow two billing cycles for the credit to appear on your credit card statement.  If you decide you do not need or want the item(s), the refund will be subject to a 20% restocking fee.

Exchanging a gift

If you are the recipient of a gift purchased from Scouting It Out, and you choose to return it, we will be happy to issue you a store credit for the purchase price of the merchandise only.  E-mail custserve@scoutingitout.com for a Return Authorization Code, noting that your item(s) is a gift.  Please keep in mind, shipping and handling charges are your responsibility.  Important: If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit.

Electronics and Software Returns

Scouting It Out offers an excellent selection of high quality products at great prices.  Throughout the Web, sales in these merchandise categories are subject to a higher incidence of fraud.  Therefore, in order to ensure that we can offer our customers the best values, Scouting It Out has created a stricter policy for electronics returns.  If the merchandise is not returned in the original packaging and in resale condition, we will not accept the goods and they will be returned to you without issuing any credit.

Software, downloads, and special order items are not returnable under any circumstances.

Electronics products must be returned in their original packaging materials and must include all manuals, accessories, and parts.  Serial numbers on all units must match serial numbers on packaging.  

 Warranties, Repairs, and Service

All products sold by Scouting It Out are warranted by the manufacturer of those items.  Scouting It Out does not offer warranty or repair service, but we can provide assistance for you to secure warranty service, replacement parts, and technical support from our manufacturers.  Please contact custserve@scoutingitout.com or call 877-893-7764 for assistance in locating and securing warranty service from the manufacturer.